FAQ

A few answers to common questions

General Questions

Where are you located?

Katra Gala
2225 W. Main St.
Richmond, VA 23220

In the Fan - across from Sticky Rice, next door to Sticky To Go!

What's your phone number?

Give us a call during store hours at (804) 359-6996

What are your store hours?

Mon – Thu: 11am - 9pm
Fri: 11am - 10pm
Sat: 11am - 10pm
Sun: 12am - 6pm

Do you offer a student discount?

Yes - since we are super close to the VCU campus, we offer a 10% VCU Discount! Go RAMS!

Product Questions

Do you accept returns?

No. As a general rule we do not accept returns.

Due to the nature of our merchandise, very few items are eligible for return or refund. Often times we can exchange for another item or contact the manufacturer for a resolution.

Do you sell spice?

No. It is illegal and we do not sell it or any alternatives like it.

Do you sell extraction tubes?

No. We do not sell extraction tubes.

Do you offer layaway services?

No. We do not have any layaway options. Unfortunately we are unable to hold merchandise for a particular customer as many of our items are in limited in stock and in high demand.

Need more information?

Head on over to our contact page and shoot us a message, give us a ring, or stop on by!